Privacy Policy

1. Who We Are (Data Controller)

3D Hub Tech Solutions Ltd is a technology and IT services firm incorporated in the Federal Republic of Nigeria. For the purpose of the Nigeria Data Protection Act (NDPA) 2023 and other applicable data protection regulations, 3D Hub Tech Solutions Ltd is the Data Controller responsible for your personal data.

• Company Name: 3D Hub Tech Solutions Ltd
• Website: https://www.3dhubtech.com.ng
• Office Address: Suite 14 Crown Plaza, Ajose Adeogun Crescent, Utako, Abuja, FCT, Nigeria
• Official Email: info@3dhubtech.com.ng
• Telephone: +234 802 851 5664

2. Principles of Data Protection

Under the Nigeria Data Protection Act (NDPA) 2023, we ensure that personal data is:

• Processed lawfully, fairly, and in a transparent manner;
• Collected for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes;
• Adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed;
• Accurate and, where necessary, kept up to date;
• Stored in a form which permits identification of data subjects for no longer than is necessary;
• Processed in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing, accidental loss, destruction, or damage.

3. Information We Collect

We may collect, use, and process different types of personal data depending on your relationship with us:

A. Information You Voluntarily Provide to Us

• Contact & Identity Data: Your full name, email address, phone number, company/organization name, and job title when you fill out our contact forms, request a quote, submit a project brief, or communicate with us.
• Project & Inquiry Data: Project specifications, business requirements, website/app goals, feedback, and any files or details you provide when engaging our services.
• Billing & Financial Information: Invoicing details, billing address, tax identification numbers, and transactional records when purchasing services. (Note: We do not store full credit/debit card numbers; electronic payments are processed through secure, PCI-DSS compliant third-party payment gateways).
• Customer Support Records: Records of communications, tickets, inquiries, or phone calls when you contact our technical support or customer care team.

B. Information Collected Automatically (Usage & Technical Data)

When you browse 3dhubtech.com.ng, our servers and analytics tools may automatically record:

• Device & Connection Details: IP address, browser type and version, time zone setting, operating system, and hardware platform.
• Browsing & Interaction Data: URL clickstream to, through, and from our site, pages viewed, time spent on pages, scrolling activity, search queries, and download errors.
• Cookies & Tracking Identifiers: Data collected through cookies, web beacons, and similar tracking technologies (see Section 7 below).

4. Legal Bases for Processing Your Data

Under Section 25 of the Nigeria Data Protection Act 2023, we only process your personal data when we have a valid legal basis:

5. How We Use Your Personal Data

We use your personal data strictly for legitimate business and technical purposes, including:

• Architecting, developing, testing, deploying, and maintaining digital solutions (websites, web applications, portals, and mobile apps);
• Providing prompt customer care, project updates, and ongoing technical support;
• Analyzing website traffic and usage patterns to optimize user experience and platform responsiveness;
• Enforcing our service agreements, terms of service, and statement of work;
• Protecting our digital assets, clients, and infrastructure against cyber threats, unauthorized access, and fraud;
• Fulfilling legal, regulatory, and corporate compliance obligations under Nigerian law.

6. Data Sharing and Third-Party Disclosures

We do not sell, rent, trade, or monetize your personal information to third parties. We only share information with trusted third parties under strict confidentiality and security arrangements:

• Infrastructure & Hosting Providers: Secure cloud servers, data centers, and web hosting providers that host our website and client deployment environments.
• Business & Communication Tools: Email providers, CRM systems, project management tools, and customer support desks utilized in running our operations.
• Payment Gateways: Licensed and PCI-DSS compliant Nigerian and global payment processors (e.g., Paystack, Flutterwave, or commercial banks) to process project invoices.
• Professional Advisors: Legal counsel, auditors, accountants, and insurers where necessary for professional advice or compliance.
• Law Enforcement & Regulatory Bodies: Public authorities, courts, or regulatory bodies (such as the Nigeria Data Protection Commission) where required by applicable law or a valid court order.

7. Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking technologies to improve performance and enhance user experience. A cookie is a small text file placed on your device.

• Strictly Necessary Cookies: Essential for website navigation, security, and access to secure areas.
• Performance & Analytics Cookies: Allow us to count visits, traffic sources, and page popularity (e.g., Google Analytics) so we can measure and improve our site’s performance.
• Functional Cookies: Enable enhanced functionality, remembering user preferences and contact form sessions.

Managing Cookies: You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or alert you when a cookie is placed. Disabling certain cookies may affect the optimal functionality of our website.

8. International Data Transfers

As an IT firm, some of our third-party infrastructure providers (such as cloud hosting, analytics, and software-as-a-service providers) may have servers located outside Nigeria.

Whenever we transfer personal data out of Nigeria, we ensure that such transfers comply with Sections 41, 42, and 43 of the Nigeria Data Protection Act 2023. This includes ensuring that the recipient country provides an adequate level of data protection, or that appropriate safeguards (such as standard contractual clauses, binding corporate agreements, and robust encryption) are in place.

9. Data Retention Policy

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for satisfying legal, regulatory, accounting, or reporting requirements.

• General Inquiries & Quotes: Retained for up to 12 to 24 months from the date of inquiry unless a formal client relationship is established.
• Client & Project Data: Retained for the duration of the active contractual relationship plus 6 to 7 years post-contract for statutory tax, financial auditing, and contractual dispute limitation periods under Nigerian law.
• Website Analytics Logs: Retained in anonymized or aggregated format for up to 26 months.

Once the retention period expires, your data is securely deleted, permanently overwritten, or anonymized.

10. Data Security and Safeguards

The security of your personal data is a top priority. We implement appropriate technical, administrative, and physical security measures to safeguard your information against unauthorized access, loss, misuse, or alteration:

• Standard Secure Sockets Layer / Transport Layer Security (SSL/TLS) encryption for all web traffic across 3dhubtech.com.ng;
• Encrypted data storage and strict access controls based on the principle of least privilege;
• Regular security evaluations, malware scanning, and server firewall configurations;
• Confidentiality and non-disclosure agreements with all personnel, contractors, and partners.

While we take all reasonable precautions, please note that no internet transmission or electronic storage method can be guaranteed 100% secure. If a data breach occurs that presents a risk to your rights, we will notify you and the Nigeria Data Protection Commission (NDPC) in accordance with the timelines mandated by the NDPA 2023.

11. Your Legal Rights as a Data Subject

Under the Nigeria Data Protection Act 2023 and relevant regulations, you have explicit rights regarding your personal data:

• Right of Access: Request confirmation of whether we process your data and receive a copy of your personal data.
• Right to Rectification: Request correction of inaccurate, incomplete, or outdated personal information.
• Right to Erasure (“Right to be Forgotten”): Request the deletion of your personal data where there is no compelling legal ground for continued processing.
• Right to Restrict Processing: Request suspension of data processing under specific legal conditions.
• Right to Data Portability: Request that your data be transferred to you or a third party in a structured, commonly used, and machine-readable format.
• Right to Object: Object to the processing of your personal data for direct marketing or based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing done prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a formal complaint with the supervisory authority:Nigeria Data Protection Commission (NDPC)

  Website: https://ndpc.gov.ng | Email: info@ndpc.gov.ng

To exercise any of these rights, please submit a written request to our Data Protection team at info@3dhubtech.com.ng. We respond to all legitimate requests within 30 days and without fee, unless a request is manifestly unfounded or excessive.

12. Protection of Children’s Privacy

Our website and professional IT services are directed at businesses, professionals, and individuals aged 18 and older. We do not knowingly solicit or collect personal information from children under the age of 18 (or 13) without verifiable parental or guardian consent. If we learn that we have inadvertently collected personal data from a minor without parental consent, we will promptly delete such information.

13. Third-Party Links

Our website may contain links to external third-party websites, plugins, or applications (e.g., social media pages, partner portals, payment providers). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party platforms and are not responsible for their privacy policies. We encourage you to review the privacy policy of every website you visit.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect technological advancements, operational changes, or amendments to statutory regulations (including NDPA directives). Any updates will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

15. Contact Us & Data Protection Officer

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our data handling practices, please contact our team: